SCB Online Banking and SMS Alerts - Poor Service

Following is what makes someone to open up an account with Standard Chartered Bank.

Standard Chartered Online Banking is a simple, hassle-free and secure Online Banking service available to Standard Chartered customers in Pakistan. 

As per Standard Chartered Bank following is what customers will get using its ibanking.

View updated balance of your account. Keep a record of your dealings and monitor purchases made.

Online Bill Payment

Pay credit card, utility and mobile bills

Transfer funds

Transfer funds online to anyone within Standard Chartered or any other bank (IBFT)

24/7 Access

Access the bank 24/7 from the comfort of your home or office

SMS and Email Alerts

Register for SMS and email alerts and get informed whenever there is transaction on your account or card Security

As mentioned previously in a post related to Complaints About UBL WIZ Card Services that Standard Chartered Bank is offering a lot better services in comparison with United Bank Limited. With SCB debit card you can make international "service charges free" transactions without any session activation, unlike UBL debit card services who restricts you to get your session activated before you can actually make an international transaction and that too with loads of service charges. 

In addition to all the benefits mentioned above Standard Chartered Bank is offering facility of purchasing Wateen Cards as well through its online banking. However they fail to provide the committed service as whenever Wcards are needed through SCB online banking it disappoints. SCB offers Wcards with different denominations of Rs. 100, Rs. 200, Rs. 250, Rs. 500 and Rs. 1000 . Until you log a complaint regarding this issue, I assure you following is the message you will be served with regardless of what denomination you select for Wateen Card.

"The product you requested has been sold out. Please select another product"

SCB claims that currently they are allotted limited stock of WCards every morning but they are not willing to share the quantity of provided stock. But several complaints are reported by users that even in mornings they are unable to purchase Wateen Cards online.

Its merits mentioning here that SCB SMS alert service is also very pathetic because alerts are delivered after hours of actual time of transactions. As of now SCB Customer Service representatives are saying that it is due to the load on the network. So its more of useless service until they come up with a fix.